Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling Kurumsal Hastane İmajı, Algılanan Fiyat Uygunluğu, Hasta Tatmini Ve Sadakati Arasındaki İlişkilerin Yapısal Eşitlik Modeliyle İncelenmesi
The purpose of this study is to examine the relationship between the corporate hospital image, perceived price suitability, satisfaction and loyalty variables and construct which consisting of these relationships. The sample of the study consisted of 182 outpatient who received health services from a private hospital in Istanbul province. Factor and correlation analysis and structural equation modelling were used in addition to basic statistics such as frequency, percent, mean, and standard deviation. As a result of the data analysis carried out by the SPSS 21 and AMOS 23 programs; it is determined that corporate hospital image and perceived price suitability upon patient satisfaction and in addition satisfaction separately upon patient loyalty have an positive and significant effect. Parallel to these findings, the existence of positive and strong significant relationships were determined between each of the variables discussed.
Keywords
Image, price, satisfaction, loyalty, patient, health management
@article{2017,title={Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling},abstractNode={
The purpose of this study is to examine the relationship between the corporate hospital image, perceived price suitability, satisfaction and loyalty variables and construct which consisting of these relationships. The sample of the study consisted of 182 outpatient who received health services from a private hospital in Istanbul province. Factor and correlation analysis and structural equation modelling were used in addition to basic statistics such as frequency, percent, mean, and standard deviation. As a result of the data analysis carried out by the SPSS 21 and AMOS 23 programs; it is determined that corporate hospital image and perceived price suitability upon patient satisfaction and in addition satisfaction separately upon patient loyalty have an positive and significant effect. Parallel to these findings, the existence of positive and strong significant relationships were determined between each of the variables discussed.
},author={Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ},year={2017},journal={Journal of Academic Value Studies (JAVStudies)}}
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ . 2017 . Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling . Journal of Academic Value Studies (JAVStudies).DOI:10.23929/javs.617
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ.(2017).Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling.Journal of Academic Value Studies (JAVStudies)
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ,"Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling" , Journal of Academic Value Studies (JAVStudies) (2017)
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ . 2017 . Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling . Journal of Academic Value Studies (JAVStudies) . 2017. DOI:10.23929/javs.617
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ .Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling. Journal of Academic Value Studies (JAVStudies) (2017)
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ .Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling. Journal of Academic Value Studies (JAVStudies) (2017)
Format:
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ. (2017) .Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling Journal of Academic Value Studies (JAVStudies)
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ . Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling . Journal of Academic Value Studies (JAVStudies) . 2017 doi:10.23929/javs.617
Haydar HOŞGÖR-; Kalbiye MEMİŞ; Derya GÜNDÜZ HOŞGÖR & Sema KOÇ TÜTÜNCÜ."Examination of Relationships Among Corporate Hospital Image, Perceived Price Suitability, Patient Satisfaction and Loyalty by Structural Equation Modelling",Journal of Academic Value Studies (JAVStudies)(2017)