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Kaizen Yaklaşımı Kullanarak Hizmet Sektöründe Kalite İyileştirme: İzmir Metro’da Bir Uygulamȧ, 56-65
Improving Quality In Service Sector By Using Kaizen Approach: An Application in Izmir Metro
http://dx.doi.org/10.23929/javs.666
Murat TANIK -& Efe SARIBAY & Esra SEYYAR
Abstract
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